Enter Tech creates a premium line of Magic Sing microphones to provide superb music entertainment to every household. Each karaoke microphone from Enter Tech is thoroughly inspected and tested to ensure that no defective components will be included in the package and to make sure that it will deliver high quality karaoke functions.
But in case you encounter minor problems while using the Enter Tech karaoke microphone, we assure you that it doesn’t make the product lesser of a quality. This minor problems are just normal like any other devices. So here are simple yet effective troubleshooting tips that can help solve your problem.
If the power doesn’t turn on (while using the adaptor)
- Double check if your adaptor is 110V or 220V.
- Make sure that the contact point of the adaptor jack and cable jack is not damaged.
- Make sure that your are using alkaline batteries
- Don’t mix old batteries to new batteries
- Double check if the batteries are positioned in the correct poles
- Make sure the microphone is on.
- Check the batteries power, replace if necessary
- Ensure the microphone cord is securely plugged
- Make sure that the “Mute” switch on the microphone is not selected
- Make sure the audio/ video cable is properly connected (refer to the colors)
- Check if the TV is in video mode.
- Check the compatibility of the TV and your Enter Tech Magic Sing microphone
- Compatibility could be based on NTSC or PAL mode of your TV
jim
on magicsing, color works on other tv’s but only black and white when using addpter as my new teleivision does not have RCA input plugs.
any ideas?
thank you jim
admin
Hi Jim! Thank you for your question. You may check on the video output of your microphone. Some televisions need the NTSC setting while some televisions need the PAL mode. You may choose the setting that will be fit for your new television. Hope this information helps. Take care!
roel
my magicsing is delayed by 1-2 second when i use my flat screen tv. is there a way to fix it?
admin
You may check on the settings of the microphone like the tempo/echo settings of it. Your TV might be requiring specific settings from the microphone.
to admin
our magicsing, it works well on tv, but the microphone doesnt seem to connect on the receiver. we tried to change the batterires. the mic’s light is on. but its still not working. what should we do? we still got to use it the other day and it works perfectly. suddenly it become just like that.
thanks!
dixie
admin
Hi! Thank you for patiently waiting for a response. This might already be a problem on your microphone itself. It is best if you will try to contact our service center for assistance. Here is their number: 714-578-0004, (toll free) 866-827-6632. Hope this information will help.
Ravi
Hello Admin,
As per your response on Nov 14, It seems we can change the settings NTSC or PAL on the Microphone.. If this is correct, Can you please specify how I can change these settings…I am not getting color display on my New LED TV, also, I am getting noticable delayed voice from my TV Speakers, which can not be adjusted using Tempo/Echo Settings..
Thanks,
Ravi
admin
Hi Ravi!
Thank you for patiently waiting for our response. The procedure on changing the settings of the microphone should be on the manual. Let me give you our Service center’s number for further assistance. Here it is: 1-866-827-6632 .
Hope this information will help.
Gaby
Hi. I just bought my machine TK9 english. It works perfect, but we noticed that some of the songs (many of them) that appear on the book are not available when we type on the mic. What can be done??
Thanks for your response.
Gaby
admin
Hi Gaby!
Are you using the microphone with a song chip? There might be some songs that are conflicting with each other, especially if they have the same number. It can also be that some settings might need to be changed on the microphone. Calling the place where you purchase your microphone will be the best thing to do. This way, you will be instructed with the right things to do.
liza
Hi.. my magic sing microphone doesnt work.. It already has a new battery, i tried to push some buttons but it doesnt work as well..The Lid light turns on, but there’s no audio (from the Mic). I tried using the remote control it’s ok.. it work.. Only both microphone doesnt..
Note: The unit works. It has music & video… Only the two microphone doesnt work..
Pls.. help.. thanks..
admin
Hello Liza!
You can contact our Service department to verify if there is still something that can be done to fix the two microphones that you have. You said that the unit still works, right? They will be able to check on specific settings on your microphone. Here is their number:714-578-0004 or 866-827-6632.
John
Hello admin
Magicsing power button is red button light up blue but no picture on tv and no MESSEGE on led screen on base proper power and plug and RCA conectors are correct
admin
Hi John! From the situation that you gave, it seems that there might be some settings that is not working properly. It will be best if you will get in touch with our Service department. Here is their number: 714-578-0004 or 866-827-6632. Hope this information helps.
todd
hi Magic Sing: Our main station is not getting power (no led lights are going on). Any help on diagnosing the problem?
todd
admin
Hi Todd!
You can check if the power cable is connected properly and if it still in good condition. If you have done everything and still the main station is not getting any power, it will be best for you to contact our Service center. Their numebr is 714-578-0004 or 866-827-6632.
tom
Hi Admin
We have a Magic Sing ET13K that comes with a free chip. When we used it for the first time all songs are working fine. However when we are using it last night, the songs from the free chip are not being loaded anymore..please advise…
admin
Hi Tom!
Was there any changes made on the settings of the microphone before this happened? If there’s none, you may try connecting the song chip on the other slots instead. This is to check if there is a problem on the slot or on the song chip itself. If you have checked everything and still the microphone is not able to detect it, you can contact our Service center and have them manually check on the microphone and on the song chip. Their number is 714-578-0004 or 866-827-6632.
judz
hello… i have a wireless microphone.. the other one is funtioning but the other one is not.. i’ve already changed the battery the lid light power is on but there is no audio coming from the other mic. what would i do? microphone is the only issue…hoping that you could help me.
admin
Hi Judz!
Do both of the microphones worked well before? Was this the only time that the other microphone did not work? You may check on the settings of the different microphones just to see if it is all correct. You might want to check on the manual that comes with it too. If you want to have someone manually check on the microphones, you can contact our Service center. Their number is 714-578-0004 or 866-827-6632.
HC
My magic sing worked fine for couple years, then there’s a problem with the video out. When turning it on, the sounds works perfectly with no pictures. I tried the factory setting but it didn’t help. Still I can hear the music but no pictures at all. Please let me know how to fix this issue.
admin
Hi HC!
Were there any changes on the settings that were done which could have caused this? You may also want to check on the cables if it were all connected properly. If you’ve checked everything and it is still not working properly, you can contact our Service center and have them manually check on your microphone. Here is their number: 714-578-0004 or 866-827-6632.
Glenda
hello admin
we have et18000 model msgicsing.one mic is working.but the other one makes no sound though the buttons on volume, mode, etc works. There is a green light.new batteries were installed. Can you assist us on this problem?
thank you
admin
Hi Gleny!
We need to check if the main microphone is the one not working or the sub microphone. You may contact our Service center and have them check the microphone that you have. Their number is 714-578-0004 or 866-827-6632.
Hi! What should I do to make the magic sing mic work into receiver. I tried everything but it's not working. Thanks!
Hi! What can I do to make the magic sing works into receiver? Before I just plugged it into tv directly. I just bought a receiver and I tried everything but it’s not working. Thanks!
admin
Hi Lalaine!
What’s the type of the microphone you have? May we also know the reason why you want to connect it into a receiver? The microphone might not be able to work with a receiver or their might be some settings on the receiver as well as the microphone that needs to be checked. It will be best if you will get in touch with the company that you have purchased the microphone from to verify if the microphone can work with a receiver.
lalaine
Hi! I tried to connect the magic sing mic into receiver but it’s not working. I tried to switched it to all the switches at the back but still not working. How should I do to make it work. Thanks!
admin
Hi Lalaine!
What is the type of the microphone you have? May we also know the reason why you want to connect it into a receiver? The microphone might not be able to work with a receiver or their might be some settings on the receiver as well as the microphone that needs to be checked. It will be best if you will get in touch with the company that you have purchased the microphone from to verify if the microphone can work with a receiver.
barbara
My magic sing works fine it’s just there is always an echo even when I set the echo to zero. I have a Sony LCD Flat Screen t.v.
admin
Hi Barbara!
What type of microphone do you have? When you say that you set the echo to zero, was that the echo settings of the microphone? How about checking the sound settings of your TV too. Probably, there might be some settings with the sounds that are conflicting. It will also be helpful if you will be able to tell us the exact model number of your microphone. This is for us to see if it is compatible with your television.
Ashley
Hi! When we plug our Magic Sing to the TV, the picture is in black & white & is VERY distorted and jumpy. Also the sound is not working at all. We’ve tried switching TV settings & even new cables, but nothing seems to be working… Please help! Thanks so much!
admin
Hi Ashley!
You need to check on the manual to configure the NTSC/PAL mode settings of the microphone.
Thanks!
Javin
I have a magic sing ET18K just a year old.on the main base all 3 lights are flashing and no display on my tv. Mic1,power and mic2 lights indecator are flashing even on both mic are also flashing when they are turned on. What should I do? Thank you!
admin
Hi Javin!
You may call our Service center for repair. Here is their number: 714-578-0004 or 866-827-6632.
Thanks!
Ed
Hi,
My magic sing works perfectly until my daughter drop it. when I try it again the monitor of my TV becomes black and white.
Any suggestion how to fix it
admin
Hi Ed!
You need to check on the NTSC/PAL mode settings of the microphone. This is causing the television to show black and white images.
Thanks!
Scott
we have teh diamond ET19KV and there is a 1+ second delay on our sharp aquos TV. you mentioned to someone earlier that there might be a conflict with the TV settings. can you be more specific for my set up?
Bry
My unit (non-wireless ET14K) is defaulted to PAL mode. I need NTSC but switch method does not work. (Holding the 8 or 9 while powering up does not work.) Is there another way to switch to NTSC?
admin
Hi Bry!
You are correct. The ET14K is defaulted to PAL mode. Unfortunately, we were not able to carry this kind of microphone that is why we do not have the troubleshooting steps on how to change it to NTSC mode. Holding the 8 or 9 key only works for microphones which the video settings can be changed.
Thanks.
Ash
Hi,
I have the same problem with my ET14K (wired version). It will not switch to NTSC using the conventiional method of holding down ’9′ and ‘PWR’. The manual says nothing about switching between PAL and NTSC. Any help is much appreciated.
Regards,
Ash
Baby
i have ET9K it has two problems, first was they keypad is not working properly and it is choosing number by itself automatically with the number 11111, Secondly when i had a chance to choose a number the play/stop button isnt working as well. I tried the power button and 0 but it just powered down and doesn’t show any user reset . it just stay power off . i hope you can answer my question. Thanks
PS. Is my 2 year warranty will be honored here in United States ? i bought it in dealer here in United States
admin
Hi Baby!
The number 1 button might be stuck that is why it keeps on choosing the number 1. You can check on it just to make sure. It may also be the reason why it’s not allowing you to choose the other buttons. You can shake the microphone but not too much. Regarding the warranty coverage, it will be best if you will contact the place where you purchase the microphone from. This is because, usually, they have service centers for their own microphones.
Thanks.
James
I have had my magic mic for a few years now. But it seems that there is a delay from the microphone to the sound output. There is a one second delay from when you sing to when it comes out of the speakers. the music is fine, it is just the microphone delay. I have already set the echo down to its lowest setting and have recalibrated my receiver with the microphone on and off. Both do not help. Please help.
admin
Hi James!
Your television might not be compatible with the sound settings of your microphone. You can try using another speaker instead.
Thank you.
Nathan
Please update us in regards to conflicts with magicsing mics and newer LCD flatscreens. Is it true that there is going to be a delay in sound from the speakers of newer TVs? What is the current thougth as to why this happens and if there is a way to avoid it.
Janice
Hi i just bought my magic sing premium2 LATEST MODEL,weeks ago but yesterday when I used the 2 wireless mic it works well but suddenly the 2nd mic stop no audio but there is a light on.What should I do? I live in Norway.
admin
Hi Janice!
Getting in touch with the company where you purchased that microphone from will be the best thing to do. They should be able to assist you in recommending the nearest service center to your place. With the situation that you gave, we cannot be sure if the microphone got damaged or if there is something that needs to be checked when it comes to settings and connection.
Thanks!
Sana
Hi,
we bought MagicSing just a few days ago but it suddenly stopped working.There is nothing on the screen and the mike doesn’t work either.Is there a way to fix it?
admin
Hi Sana!
There might be some settings on the microphone that was changed or something caused it to stop working. It will be best if you will have your microphone checked by our experts from the Repairs team. You may give them a call and advise them that you were recommended by us to get in touch with them. Here is their number: 714-578-0004 or 866-827-6632.
Thanks!
Emm
Hi I have a ET13 magic mic that was once working fine. When plugged up everything loads video and audio is fine. You can still enter song selections etc…..the only problem I’m having is the mic doesn’t work. No sound is heard and it clearly isn’t registering because it stays on zero. Can you tell what this problem is and is it fixable? Thanks
admin
Hi Em!
With the situation that you have provided, it will be best if you will have your microphone checked by our Repairs department. You may give them a call and advise them that you were recommended by us to get in touch with them. Here is their number: 714-578-0004 or 866-827-6632.
Thanks!
roman
Hi, my mic and everything works fine, but the only problem that i am having is that my sound is slow…i would start to sing and the sound of my voice wont be in sync with the tv, therefor it sounds as if i say everything a half second too late. is there somethin i can do about this.